Accident description
Last updated: 24 April 2014
Status:Final
Date:Sunday 28 December 1997
Time:23:10 JST
Type:Boeing 747-122
Operator:United Airlines
Registration: N4723U
C/n / msn: 19882/175
First flight: 1971-12-17 (26 years )
Engines: 4 Pratt & Whitney JT9D-7A
Crew:Fatalities: 0 / Occupants: 19
Passengers:Fatalities: 1 / Occupants: 374
Total:Fatalities: 1 / Occupants: 393
Airplane damage: Damaged beyond repair
Location:1530 km (956.3 mls) ESE of Tokyo (   Pacific Ocean) show on map
Phase: En route (ENR)
Nature:International Scheduled Passenger
Departure airport:Tokyo-Narita Airport (NRT/RJAA), Japan
Destination airport:Honolulu International Airport, HI (HNL/PHNL), United States of America
Flightnumber: 826
Narrative:
The takeoff, departure, and climb out of Tokyo-Narita Airport were uneventful. Approximately one hour and forty minutes into the flight the airplane encountered "wave action" and the captain turned the seatbelt sign on as a precaution. The captain also radioed Northwest flight 90, ahead of him, requesting a ride report. NW 90 reported that the ride was smooth with an occasional ripple of light turbulence at their altitude. The first turbulence encounter happened no more than one to two minutes later. The aircraft encountered severe turbulence about 2 minutes after the "wave activity." Seconds later, the flight experienced another turbulence episode. During the turbulence, the captain made a PA announcement for the flight attendants to sit down and then he made a PA announcement to the passengers telling them not to be alarmed. The captain ordered the first officer to reduce speed, and he complied by reducing the indicated airspeed to approximately 330-340 knots IAS. During the encounters, the Boeing moved upwards at 1,8g, sideways (0,1g lateral) and down again 6 seconds later (-0,8g). Before and after the turbulence encounters, the captain saw a band of clouds with no lightning to the right and below the aircraft, but he did not see any lightning or clouds along the route of flight. At the point at which the captain requested permission from ATC to climb to FL330, he asked the purser to provide him with information about the conditions in the cabin following the turbulence. The purser informed the captain that a flight attendant was in the aisle, the cabin was "a mess", and there were several injuries. The captain then asked the purser to see if a doctor was on board. Two doctors were found who asked for and were given the airplane's medical kit, oxygen bottles and first aid kits. One doctor stayed with the flight attendants in the back of the cabin who were performing CPR on an unconscious passenger. The other doctor assisted the flight attendants who were providing first aid to other passengers. Upon making an assessment of the injuries and determining that the aircraft had not sustained structural damage, the captain made the decision to return to Narita for medical assistance.
The Boeing 747 was declared damaged beyond repair because the plane would have been taken out of service early 1998 anyway.


PROBABLE CAUSE: "The pilot-in-command's inadvertent flight into adverse weather conditions, and the difficulty of obtaining adequate weather forecasts of over-ocean turbulence. Factors contributing to the accident include the presence of clear air turbulence, and the failure of the flight attendant to issue a safety advisory."

Sources:
» Aviation Week & Space Technology 12.01.1998 (389)
» NTSB id. DCA98MA015


Follow-up / safety actions
Following the accident, United Airlines issued Flight Safety Information Bulletin 98-1, titled "Turbulence Encounter and Passenger Fatality." This bulletin described the circumstances of the accident, commended the crew for conscientiously discharging its duties and also reiterated the importance of effective communication between pilots and flight attendants. Shortly after the accident, United Airlines took measures to reinforce its policy of encouraging passengers to wear seat belts whenever seated and regardless of whether the seat belt sign is illuminated.

Photos

photo of Boeing 747-122 N4723U
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Map
This map shows the airport of departure and the intended destination of the flight. The line between the airports does not display the exact flight path.
Distance from Tokyo-Narita Airport to Honolulu International Airport, HI as the crow flies is 6095 km (3809 miles).

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Boeing 747

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