Accident description
Last updated: 16 April 2014
Status:Final
Date:Wednesday 12 July 2000
Time:13:34
Type:Silhouette image of generic A310 model; specific model in this crash may look slightly different
Airbus A310-304
Operator:Hapag-Lloyd
Registration: D-AHLB
C/n / msn: 528
First flight: 1989-10-25 (10 years 9 months)
Total airframe hrs:41307
Cycles:13789
Engines: 2 General Electric CF6-80C2A2
Crew:Fatalities: 0 / Occupants: 8
Passengers:Fatalities: 0 / Occupants: 143
Total:Fatalities: 0 / Occupants: 151
Airplane damage: Damaged beyond repair
Location:Wien-Schwechat International Airport (VIE) (   Austria) show on map
Phase: Landing (LDG)
Nature:Int'l Non Scheduled Passenger
Departure airport:Chania-Soúda Airport (CHQ/LGSA), Greece
Destination airport:Hannover Airport (HAJ/EDDV), Germany
Flightnumber:3378
Narrative:
Flight 3378 departed Khania, Crete, Greece, at 10:59 for a flight to Hannover. The crew encountered problems fully raising the right hand main landing gear.
It was decided to continue flight with the gear down and to divert to München. During the flight the calculated spare fuel (EFOB) at München decreased on the FMS. The crew now decided to divert to Vienna-Schwechat Airport instead. Approaching Vienna it appeared that there was not enough fuel on board.
At about 12nm short of the runway, at about 4000 feet altitude both engines quit. The crew were able to restart one engine for a short period of time, managing to reach the airport. The aircraft landed in the grass some 500m from the runway 34 threshold. The left main gear broke off and the no. 1 engine and wing sustained substantial damage as the aircraft slid for 600m before coming to rest.


CAUSES:
Continuation of the flight with a landing gear problem until the engines failed due to fuel shortage.

Crew:
- Failure to comply with the company's rules on fuel reserves, caused by several human factors, with extreme work load and stress being the important factor (loss of situational awareness).
- Determination of the fuel reserves using only the FMS, which, due to its characteristics did not take into account the additional fuel consumption.
- Failure to develop alternative strategies to curb the fuel problem.
- Failure to comply with a fuel warning (low fuel level warning) and decision to continue the flight to Vienna International Airport, although the plane was in the immediate vicinity of Zagreb Airport.

Manufacturer:
- Inadequate and misleading documentation (FMS scheme, altitude, terms) for this specific case, particularly in relation to the restriction of FMS.

Aviation companies:
- Inadequate documentation for "abnormal landing gear up indication" of the abnormal checklist.
- Lack of review of the fuel needs by the Operations Division.

Contributing factors:
- Missing or inadequate preventive measures by manufacturers, approving authority and airlines following the previous publications of ICAO and EU DG VII about problems which, with the introduction of aircraft equipped with modern technologies, occurred and had been identified.
- Anthropo-technical construction deficiencies, which favour a misinterpretation of the FMS EFOB display.

Sources:
» APA
» Bulletin Unfälle und schwere Störungen bei dem Betrieb ziviler Luftfahrzeuge - Juli 2000 / Bundesstelle für Flugunfalluntersuchung (BFU)
» Hapag Lloyd

Official accident investigation report
investigating agency: Unfalluntersuchungsstelle
report status: Final
report number: GZ. 85.007/0001-FUS/2006
report released:21-MAR-2006
duration of investigation:2078 days (5 years 8.4 months)
download report: Flugunfall mit dem Motorflugzeug Type Airbus A310 am 12. Juli 2000 am Flughafen Wien-Schwechat, Niederösterreich (Unfalluntersuchungsstelle GZ. 85.007/0001-FUS/2006)

Photos

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Map
This map shows the airport of departure and the intended destination of the flight. The line between the airports does not display the exact flight path.
Distance from Chania-Soúda Airport to Hannover Airport as the crow flies is 2186 km (1366 miles).

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Airbus A310

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  • 9th worst accident (currently)
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