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Accident description
Last updated: 19 August 2017
Status:Final
Date:Tuesday 16 April 2013
Time:14:58
Type:Silhouette image of generic B762 model; specific model in this crash may look slightly different
Boeing 767-283ER
Operator:Aeroméxico
Registration: XA-TOJ
C/n / msn: 24727/301
First flight: 1990-04-05 (23 years )
Total airframe hrs:99771
Engines: 2 Pratt & Whitney PW4056
Crew:Fatalities: 0 / Occupants: 9
Passengers:Fatalities: 0 / Occupants: 154
Total:Fatalities: 0 / Occupants: 163
Airplane damage: Substantial
Airplane fate: Written off (damaged beyond repair)
Location:Madrid-Barajas Airport (MAD) (   Spain)
Phase: Takeoff (TOF)
Nature:International Scheduled Passenger
Departure airport:Madrid-Barajas Airport (MAD/LEMD), Spain
Destination airport:Mexico City-Benito Juárez International Airport (MEX/MMMX), Mexico
Flightnumber:AM002
Narrative:
A Boeing 767-283ER passenger plane, XA-TOJ, sustained substantial damage in a tailstrike accident during takeoff from Madrid-Barajas Airport (MAD), Spain.
At 14:58 Aeroméxico flight AM002 took off from Madrid on a scheduled flight to Mexico City, Mexico. On board were three pilots, six flight attendants and 154 passengers. During takeoff the tail impacted runway 36L, causing substantial damage to the underside of the tail. While climbing to FL140 the cabin failed to pressurize as expected. Then the oxygen masks deployed in the cabin. At 15:20 the flight crew informed the controller at Madrid that they were returning due to pressurization problems. The airplane entered a holding pattern and landed safely on runway 18R at 16:25.

Air Europa flight AEA71 to Caracas, Venezuela took off at 15:29 and suffered a punctured nose gear tyre, probably after running over debris left on the runway after the Aéromexico tailstrike. AEA71 was the seventh flight to take off from runway 36L following the Aeroméxico plane. The Airbus A330-200, EC-JPF, entered a holding pattern off the southern coast of Portugal at FL100 and landed safely back at Madrid at 19:39.

Probable Cause:

Causes (translated from Spanish):
The accident occurred because the aircraft rotated at a speed much lower than necessary because it had been incorrectly calculated during the dispatch, based on the weight of the aircraft with zero fuel (ZFW) instead of the takeoff weight of the aircraft (TOW). Then the error was not detected by the crew when entering data into the FMS.
Contributing factors:
- The On-Board Performance Tool (OPT) was recently introduced in the company.
- The experience of both the dispatch officer as well as crew members was insufficient in this area.
- The On-Board Performance Tool (OPT) was not installed at the Madrid station so that the transmission of the information was not performed according to procedures.

Accident investigation:
cover
Investigating agency: CIAIAC
Status: Investigation completed
Duration: 2 years and 2 months
Accident number: A-010/2013
Download report: Final report

Classification:
Tailstrike

Sources:
» CIAIAC


Photos

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Aircraft history
date registration operator remarks
05 APR 1990 N6018N Boeing first flight
01 JUN 1990 SE-DKP SAS Scandinavian Airlines delivered
21 SEP 1993 PT-TAI Transbrasil delivered
27 JUN 1999 XA-TOJ Aéromexico delivered

Map
This map shows the airport of departure and the intended destination of the flight. The line between the airports does not display the exact flight path.
Distance from Madrid-Barajas Airport to Mexico City-Benito Juárez International Airport as the crow flies is 9004 km (5627 miles).
Accident location: Approximate; accuracy within a few kilometers.

This information is not presented as the Flight Safety Foundation or the Aviation Safety Network’s opinion as to the cause of the accident. It is preliminary and is based on the facts as they are known at this time.
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Boeing 767

  • 1082+ built
  • 15th loss
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