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Last updated: 20 September 2020
Status:Final
Date:Monday 12 August 2019
Time:10:15
Type:Silhouette image of generic B789 model; specific model in this crash may look slightly different
Boeing 787-9 Dreamliner
Operator:Norwegian Air UK
Registration: G-CKWB
C/n / msn: 38788/675
First flight: 2018
Engines: 2 Rolls-Royce Trent 1000-J3 Ten
Crew:Fatalities: 0 / Occupants: 10
Passengers:Fatalities: 0 / Occupants: 342
Total:Fatalities: 0 / Occupants: 352
Aircraft damage: Minor
Aircraft fate: Repaired
Location:London-Gatwick Airport (LGW) (   United Kingdom)
Phase: Pushback / towing (PBT)
Nature:International Scheduled Passenger
Departure airport:London-Gatwick Airport (LGW/EGKK), United Kingdom
Destination airport:New York-John F. Kennedy International Airport, NY (JFK/KJFK), United States of America
Flightnumber:DI7017
Narrative:
Norwegian Air UK flight 7017, a Boeing 787-9 Dreamliner, was parked on Stand 38 at London-Gatwick Airport, U.K. The aircraft was loaded, with the doors closed ready to depart for its flight to the USA. Permission was granted by the ground controller for the aircraft to push back and start engines at 10:10. The aircraft was pushed back using the incorrect line and as a result the aircraft tail cone struck the blast screen.

Stand 38 at Gatwick requires a non-standard pushback due to the limited space. The stand has pushback route markings and a stop line to assist the tug driver and headset operator position the aircraft correctly.
G-CKWB was not pushed from the stand onto the required line or stopped at the correct point. This meant that the aircraft came into contact with the blast screen and the APU exhaust fairing was damaged. As a result, the aircraft was withdrawn from service for repairs. It resumed service on 31 August 2019.

Accident investigation:
cover
Investigating agency: AAIB
Status: Investigation completed
Duration: 213 days (7 months)
Accident number: EW/G2019/08/12
Download report: Final report

Classification:

Damaged on the ground

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Map
This map shows the airport of departure and the intended destination of the flight. The line between the airports does not display the exact flight path.
Distance from London-Gatwick Airport to New York-John F. Kennedy International Airport, NY as the crow flies is 5528 km (3455 miles).
Accident location: Exact; deduced from official accident report.

This information is not presented as the Flight Safety Foundation or the Aviation Safety Network’s opinion as to the cause of the accident. It is preliminary and is based on the facts as they are known at this time.
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