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ASN Wikibase Occurrence # 174475
Last updated: 4 September 2021
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Type:Silhouette image of generic B738 model; specific model in this crash may look slightly different
Boeing 737-8JP (WL )
Owner/operator:Norwegian Air Shuttle
Registration: LN-DYS
MSN: 39007/3665
Fatalities:Fatalities: 0 / Occupants: 146
Other fatalities:0
Aircraft damage: Minor
Location:London Gatwick Airport (LGW/EGKK), Crawley, West Sussex -   United Kingdom
Phase: Standing
Nature:Passenger - Scheduled
Departure airport:London Gatwick Airport (LGW/EGKK)
Destination airport:Stockholm Arlanda Airport, Sweden (ARN/ESSA)
Investigating agency: AAIB
Whilst the passengers were boarding, a toilet servicing truck reversed up to the rear left side of the aircraft but failed to stop and ran underneath the fuselage, causing a tear in the skin. Another ground crewman was badly hurt after being crushed between the toilet truck and a baggage conveyor vehicle on the right side.

The ground handling company which operated the toilet servicing truck prepared a report which was made available to the AAIB. In it, the driver reported that he accidentally pressed the accelerator pedal instead of the brake. The man who was injured was acting as a banksman to guide the driver whilst he reversed, as required by company procedures. The observation was also made that the banksman appeared to have been standing directly behind the vehicle he was directing rather than to one side, which is better practice. There were no issues identified with training or vehicle serviceability.

Damage to airframe: Approximately 1 metre rip/tear in lower rear fuselage. The aircraft was repaired, but did not return to service until March 4 2015


1. AAIB:

Accident investigation:
Investigating agency: AAIB
Status: Investigation completed
Download report: Final report


Photo of LN-DYS courtesy

Helsinki - Vantaa (EFHK / HEL)
3 April 2015; (c) Pertti Sipilš

Revision history:

12-Mar-2015 21:41 harro Added
16-Mar-2015 11:38 whiteshark Updated [Source]
05-Apr-2015 14:32 Dr. John Smith Updated [Damage]
20-Aug-2015 14:58 Dr. John Smith Updated [Source, Embed code]
01-Oct-2015 19:38 Dr. John Smith Updated [Narrative]
16-Jul-2016 11:51 Dr.John Smith Updated [Time, Location, Departure airport, Destination airport, Source]

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