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| Date: | Saturday 9 November 1991 |
| Time: | 09:48 LT |
| Type: |  British Aerospace 3101 Jetstream 31 |
| Owner/operator: | Northwest Airlink |
| Registration: | N311PX |
| MSN: | 679 |
| Year of manufacture: | 1985 |
| Engine model: | GARRETT TPE-331 |
| Fatalities: | Fatalities: 0 / Occupants: 11 |
| Other fatalities: | 0 |
| Aircraft damage: | None |
| Category: | Accident |
| Location: | Memphis, TN -
 United States of America
|
| Phase: | Standing |
| Nature: | Unknown |
| Departure airport: | Meridian, MS (KMEI) |
| Investigating agency: | NTSB |
| Confidence Rating: |  Accident investigation report completed and information captured |
THE AIRPLANE WAS PARKED AT THE PASSENGER TERMINAL WITH BOTH ENGINES SHUT DOWN AS PASSENGERS DEPLANED. REPORTEDLY, TWO RAMP AGENTS WERE POSITIONED AT THE BOTTOM OF THE AIRSTAIR DOOR AND WERE ASSISTING THE DEPLANING PASSENGERS. HOWEVER, ACCORDING TO THE WIFE OF THE INJURED PASSENGER, HER HUSBAND, A DIABETIC, WAS NOT ASSISTED BY THE TWO AGENTS. AS THE PASSENGER STEPPED FROM THE LAST STEP TO THE GROUND (APPROXIMATELY 18 INCHES) HE FELL AND BROKE HIS HIP. A NORTHWEST AIRLINK OFFICIAL STATED THAT A STEP WAS NOT POSITIONED BELOW THE FINAL AIRSTAIR STEP AS REQUIRED BY VERBAL COMPANY POLICY. A WRITTEN POLICY REGARDING THIS MATTER IS BEING FORMULATED AND WILL BE INSERTED INTO THE STATION MANUAL. SUBSEQUENT TO THIS ACCIDENT, ALL RAMP AGENTS HAVE BEEN RETRAINED IN THE USE OF THE ADDITIONAL STEP REQUIREMENT FOR THE JETSTREAM AIRPLANES.
Probable Cause: THE FAILURE OF THE RAMP AGENT TO POSITION AN ADDITIONAL STEP BELOW THE LAST STEP OF THE AIRSTAIR DOOR AND THE GROUND; THE AGENT FAILED TO FOLLOW A VERBAL COMPANY PROCEDURE.
Accident investigation:
 |
|
Sources:
NTSB ATL92LA022
History of this aircraft
Other occurrences involving this aircraft
| 3 January 1990 | N311PX | Northwest Airlink, opb Express Airlines | 0 | Milwaukee-General Mitchell International Airport, WI (MKE/KMKE) | |
min |
| Engine failure | ||||||
Revision history:
| Date/time | Contributor | Updates |
|---|---|---|
| 19-Mar-2024 13:16 | ASN Update Bot | Added |
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